卓越绩效（performanceexcellence）
卓越绩效是一种整合化的组织绩效管理方法，它能够：（1）为顾客和利益相关者提供不断改进的价值，从而达成组织的可持续发展；（2）提高组织的整体有效性和能力；（3）促进组织的和个人的学习。卓越绩效准则为了解组织的优势和改进机会并由此引导组织的行动方向提供了一种框架和评价工具。
PerformanceExcellence
Theterm“performanceexcellence”referstoanintegratedapproachtoorganizationalperformancemanagementthatresultsin(1)deliveryofever-improvingvaluetocustomersandstakeholders,contributingtoorganizationalsustainability;(2)improvementofoverallorganizationaleffectivenessandcapabilities;and(3)organizationalandpersonallearning.TheBaldrigeCriteriaforPerformanceExcellenceprovideaframeworkandanassessmenttoolforunderstandingorganizationalstrengthsandopportunitiesforimprovementandthusforguidingplanningefforts.